Contact
Talk to a person who knows mortgage funnels
Ask about plans, a walkthrough for your team, a HighLevel setup question or your account. A person reads every message.
Send the form below or email us directly. We answer within one business day, Monday to Friday, Eastern Time. For account help, writing from your account email lets us find your workspace faster. We never use your details for anything except replying.
Hours (Eastern Time)
- Monday
- 9:00 AM – 6:00 PM
- Tuesday
- 9:00 AM – 6:00 PM
- Wednesday
- 9:00 AM – 6:00 PM
- Thursday
- 9:00 AM – 6:00 PM
- Friday
- 9:00 AM – 5:00 PM
- Saturday
- Closed
- Sunday
- Closed
Closed on US federal holidays. Messages sent after hours are answered the next business day.
Response time: Within 1 business day
What happens after you send it
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We read it
A person on the team reads your message and routes it: sales, support or partnerships.
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We reply
You get a reply by email within one business day, usually sooner.
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We follow through
If you asked for a walkthrough, we send times that suit your calendar.
FAQ · 8 questions
Questions loan officers ask
How fast will I hear back?
Within one business day, Monday to Friday, Eastern Time, and usually sooner. Messages sent at the weekend or on a US federal holiday are answered the next business day.
Can I book a walkthrough for my team?
Yes. Choose "A walkthrough or demo" in the form and tell us how many LOs you have and whether you use HighLevel. We'll send times for a 20-minute session that covers embedding, lead routing and your branding.
Is there a phone number?
Not yet. Email and this form reach the same people, and written questions let us send exact steps, snippets and links. If a call helps, ask for one and we'll schedule it.
I already have an account. How do I get support fastest?
Write from the email address on your account and include the calculator or page involved. For embed issues, the page URL and your browser help us reproduce the problem quickly. The help centre covers the common platforms step by step.
Can I send you a review or feedback?
Please do. Choose "Sharing a review". Reviews are only published with your permission, under your real name and company, and we never edit what you say.
Do you work with marketing agencies that serve loan officers?
Yes. Choose "Partnership" and tell us about your clients. Brokerage includes unlimited seats and domains, which suits agencies managing several LOs.
What happens to the details I send?
We use them only to answer you. They are not sold, shared for advertising or added to a marketing list unless you ask. See the privacy policy.
Where are you based?
PrequalFunnel serves loan officers and brokers across the United States. A postal address for legal notices is available on request.